Frequently Asked Questions

check_box

How long will it take to ship my order?

Shipping times vary depending on your location and the product you order. We process and ship orders within 24-48 hours of payment confirmation. For the U.S., U.K., Australia, Canada, and EU, delivery takes 2-10 business days. For other countries, it can take 5-15 business days. A tracking number will be provided once your order ships.

check_box

How can I track my order?

After placing your order, you'll receive an email with tracking information. You can check your order status using the link in the email.

check_box

Can I cancel my order after placing it?

You can cancel your order within 4 hours of placing it. After that, the system will automatically process and send your order to the shipping department, and we won't be able to cancel it.

check_box

How can I exchange a product for something else?

Our exchange policy ensures you can quickly get the product you want by returning the current item. However, exchanges must follow the guidelines in our return policy. Once your return request is confirmed and approved, you can independently purchase the new product.

check_box

When can I return a product?

You can return a product if you received the wrong item, it's damaged, defective, or not working. Our return policy allows returns within 60 days, meaning you have 60 days from the date you receive your order to request a return. Returns must follow the guidelines in our return policy.

check_box

Will I get a refund if Ireturn a product?

Yes, you will receive a refund if the returned product meets the conditions in our return policy. The refund will be processed to your original payment method.

check_box

How long does it take toreceive a refund?

Refunds typically take 5-10 business days, depending on your bank or payment service provider.

check_box

Which products are not eligible for returns?

We do not accept returns for:
• Items with short expiration dates
• Customized or special-order products
• Discounted items or those with gift card promotions

check_box

What payment methods are accepted?

You can pay on our website using debit cards, credit cards, online banking, UPI, or other digital wallets. Choose your preferred payment method at checkout.

check_box

Is it safe to pay on this website?

Yes, we use third-party payment processors that comply with PCI DSS, the industry's strictest standard for securely storing, processing, and transmitting cardholder data using advanced encryption technology.

Ask Anything You Want!

If you can’t find what you’re looking for or have more questions, feel free to contact us—we’re always here to help!

Contact form